Caaino FAQ — All your questions answered here

Caaino's Daily Check-In Program Members who log in daily receive small rewards. Here's what to do to earn free spins and bonuses:

• Log in to your account and click the "Daily Reward" or "Daily Bonus" icon on your dashboard.
• Click the "Check-In" button to collect that day's reward. Maximum once per day.
• Check in 7 days in a row and unlock a special reward on day seven — usually 5–20 free spins or a ৳50–৳100 bonus.
• Free spins are generally valid on specific slot games only. They expire within 24 hours.

Yes, recovering your password is straightforward. Caaino offers two ways to reset it:

Method 1 — Reset Link via Email:

• Click the "Forgot Password?" link on the login page.
• Enter your registered email address and click "Send Reset Link."
• A link will be sent to your email — click it to set a new password. Link 1 hour Remains valid.

Method 2 — Mobile OTP: On the login page, select "Log in with mobile", receive an OTP on your registered number, then log in and update your password.

If neither email nor mobile is working In the Help Center Contact us — we'll verify your identity and restore your access.

Before your first withdrawal on Caaino KYC (Know Your Customer) Verification is mandatory — it protects both you and Caaino.

Required Documents:

• Identity Verification (any 1 of the following): Clear photos of both sides of your National ID (NID), passport, or driving licence.
• Address verification: Utility bill, bank statement, or government letter (dated within the last 3 months).
• Payment Verification: A screenshot confirming your bKash or Nagad account number is registered in your name.

How to Deposit:

• Log in and go to "Account Settings" > "Verification" section.
• Upload your document — JPG, PNG, or PDF format, maximum 5 MB.
• Typically 24–48 hours Verification is usually completed within that time, sometimes within 6 hours.

Yes, Caaino offers everything from a temporary break to permanently closing your account.

Options by break type:

• Cooling-Off (24 hours – 6 months): Temporarily suspends your account for a set period. It reactivates automatically once the period ends.
• Self-Exclusion (6 months – Permanent): A long-term or permanent break from betting. You must submit a new request once the period ends.
• Permanent Deletion: Your account and all data will be permanently deleted — this action cannot be undone.

How to do it: Account Settings > "Responsible Gaming" > select your preferred option. Or In the Help Center Contact us via live chat and type "Self-Exclusion".

In Caaino's VIP program 6 Tiers Yes — Bronze, Silver, Gold, Platinum, Diamond, and Elite. Points accumulate with every bet, and reaching certain thresholds unlocks the next tier.

For more details VIP Page View.

Minimum and maximum betting limits on Caaino vary by market:

• Sports Betting (cricket, football, and more): Minimum ৳10, up to ৳1,00,000 on a single maximum bet.
• Live Betting: Minimum ৳20 — odds change quickly in live markets, so limits are slightly higher.
• Accumulator (Multi-Bet): Start from ৳10 and add multiple matches — winnings multiply with each selection.
• Casino slots: In some games, as little as ৳1 can be used to spin.
• Live Casino tables: Minimum ৳50, higher at high-stakes tables.

Typically deposited via bKash, Nagad, or Rocket 1–5 minutes credited to your balance. If not, follow the steps below:

• Wait: Network delays can sometimes cause a wait of 10–15 minutes. Try refreshing the page.
• Check your bKash/Nagad statement: Confirm whether the amount was actually deducted. If it was, note down your transaction ID.
• Check that you sent to the correct number: Check whether the transfer was sent to the number listed on Caaino's deposit page.
• Notify Support: If it hasn't arrived after 15 minutes, contact Live Chat with your transaction ID and a screenshot.

Recovering funds sent to the wrong number is difficult. So Fresh every time Copy the number directly from your Caaino dashboard — it may change.