This page clearly explains how your personal information is collected, stored, and used. Caaino believes that your data belongs to you — we are simply its guardians.
A quick overview of the key points before you read on
Only the essentials — name, email, mobile number, payment details, and usage data. Caaino does not ask for anything beyond what is necessary.
Minimal Data Collection PolicyYour data is kept fully secure through 256-bit SSL encryption, firewalls, and regular security audits.
Bank-Grade EncryptionYour data is never sold to third parties. Only the information necessary to deliver our services is shared with relevant partners, on a limited basis.
Data Sales ProhibitedYou have full rights to view, correct, download, and delete your personal data — at any time.
Full Control Is YoursCaaino only uses essential and functional cookies. Advertising or tracking cookies are not used.
Controlled Cookie PolicyMembers will be notified by email in advance of any significant changes to the Privacy Policy. We do not make surprise changes.
Advance NoticeWelcome to Caaino. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information. By using the Caaino website or mobile app, you agree to this Policy.
We believe privacy is a fundamental right. That's why Caaino has operated on a "no more than necessary" principle from day one — we only collect the data we genuinely need to deliver our services.
Applicable to: This Policy applies across all Caaino touchpoints — the main website, mobile app, live chat system, and email communications.
Information you provide directly when registering or using our services:
| Data Type | Why It Is Collected | Mandatory? |
|---|---|---|
| Full Name | Identity Verification & KYC | Yes |
| Date of Birth | To verify you are 18+ | Yes |
| Email Address | Account Communications | Yes |
| Mobile Number | OTP Verification & Support | Yes |
| NID/Passport | KYC Verification | Prior to Withdrawal |
| Payment Details | To process transactions | Yes |
| Address | KYC Verification | Optional |
Some information is collected automatically when you use the platform:
Caaino uses your information solely for the following purposes:
Account management, betting, payment processing, and customer support.
Completing the KYC process and preventing fraud.
Detecting suspicious activity and securing your account.
Sending important updates, transaction confirmations, and support messages.
Analyzing member usage patterns to enhance the overall experience.
Caaino does not use your information for advertising, sell it to third-party marketers, or use it for any unauthorized purpose.
Your data is never sold. However, it may be shared with third parties on a limited basis where necessary to provide our services:
Assurance: Each of the partners listed above is bound by a strict confidentiality agreement with Caaino. They are not permitted to use your data for their own purposes or share it with any third party.
At Caaino, each type of data has its own retention period, determined by necessity:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration the account remains active | To Provide Our Services |
| Transaction Records | 7 years | Legal Obligations |
| KYC Documents | 5 years (after account closure) | Regulatory Compliance |
| Chat / Support Logs | 2 Years | Quality Control |
| Cookie Data | Up to 1 year | Functionality |
When an account is closed or a deletion request is submitted, any remaining data is deleted once all legal obligations have been fulfilled.
Caaino uses cookies on its website. See below for which cookies are used and why:
Optional cookies can be disabled from your browser settings, though some features may not work as expected.
As a Caaino member, you have the following rights over your personal data:
You can view the information we hold about you at any time.
You can request corrections to any inaccurate or outdated information.
You can request a copy of your personal data to download at any time.
You may request deletion of any data held beyond our legal obligations.
You may request that the use of your data be restricted to specific purposes.
You can opt out of promotional communications at any time.
To exercise these rights support@caaino.netEmail us or reach out via live chat. Caaino will respond within 30 business days.
Caaino does not collect data from or provide services to anyone under 18. Age verification is mandatory during registration.
If we are informed that personal data of a minor has been collected inadvertently, the associated account and all related information will be deleted immediately.
For Parents: If your minor child has accidentally accessed Caaino, please contact our support team immediately. We will take prompt action.
If you ever suspect unauthorized access to your account, change your password immediately and notify us via live chat.
For any privacy-related questions, requests, or complaints:
We respond to privacy-related requests within 30 business days. For urgent matters, contact us via live chat for a faster resolution.
Policy Updates: Members will be notified by email at least 14 days before any significant changes to this Privacy Policy take effect.
Your data is completely safe with Caaino. Register on a trusted platform and enjoy betting with peace of mind.
For ages 18+ only. Responsible Gambling Follow the Policy.